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A few years ago, we launched a quirky little subscription box business out of our garage in Ohio. Each month, our team hand-packed a rotating mix of curated items — skincare samples, little gadgets, local treats, or whatever else our theme called for. It started off as fun. But by month six?Kitting day felt like […]

There’s a certain kind of panic that sets in around October if you run a small logistics business in the U.S. You know what I’m talking about — the Q4 rush.The orders ramp up, the inbox fills, and suddenly you’re wondering how you’ll get through November and December without collapsing or letting customers down. For

Let’s talk about the side of logistics nobody likes to brag about: returns. If you’ve ever run a warehouse, especially one that handles e-commerce fulfillment in the U.S., you know the drill. The holidays roll in, sales spike, and then — like clockwork — January hits. Suddenly, you’re knee-deep in open boxes, mismatched labels, and

Let me paint you a picture: it’s 4 a.m. in January, the Midwest wind is howling, and our freezer bay is sitting at -10°F. Inside, bundled up in three layers of jackets, one of our warehouse guys is hauling pallets of frozen goods between zones, trying not to slip, sweat, or snap a finger off

When I first heard the phrase “logistics robots,” I pictured something out of a movie. Flashy, expensive machines rolling around a spotless warehouse run by tech geniuses in headsets. That wasn’t my world. I run a medium-sized fulfillment warehouse in the U.S. We’re not Amazon. We’re not fancy. We’ve got forklifts that have been running